Hi ,
Last week we looked at why following up with patients is crucial for patient retention, reputation management and increasing the value of your time.
Today, I’m sharing some things I’ve learned from others about reviews, no-shows and referrals.
Here are 4 insightful articles to sink your teeth into:
20 Examples of How to Ask for a Customer Review (Plus Templates)
“90% of consumers read online reviews before visiting a business or purchasing a product.”
10 Customer Retention Metrics & How to Measure Them
“Even the best closers will go nowhere fast if their customer turnover is off the charts.”
Why We Don’t Come: Patient Perceptions on No-Shows
“In addition to forgetting appointments, patients have provided several reasons for why they don’t turn up for their appointments.”
Six Ways To Get More Word-Of-Mouth Referrals
“Word-of-mouth referrals are one of the easiest, most cost-effective ways to grow your business and fill your books.”
Nate Jeal DMD
Fast Growth Practice
On Instagram:
@drnatejeal
@FastGrowthPractice